following is a copy of an email received from a  concerned former Indojet passenger, trying to find out how to get their refund for their cancelled flights. These people, like many others, were left high and dry in Bali, having flown to Bali with them, and then having to make their own way home!

The correspondence does give several contact options for other concerned customers to try and contact -

 

Indojet Asia will refund the unused portion of your Indojet ticket, in your case Denpasar to Perth. If the booking was made directly with Indojet on the website or over the phone, please reply to this email requesting the refund; if the booking was made through a Travel Agent or Wholesaler please contact them directly as Indojet will refund the return ticket to them.

Please note, due to the overwhelming enquiries and refund requests we have received, the refund process can take up to 6 weeks.

We thank you for your patience and understanding in this matter.

Kind regards,

Customer Service

Phone: 1300 783 335

Phone: (08) 6380 3377

Fax: (08) 9381 4625

Email: customer.service@indojet.com.au

Web: www.indojet.com.au

Licence: 9TA 1433