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Finally, 4 months after cancelling all their services due to loss of their leased plane, Indojet have publicly answered some questions on refunds for flights that have not happened.

They are offering a couple of options on what consumers can have with regards to credits or refunds, although they are still not necessarily a very satisfactory outcome! Below is an excerpt, directly from their website, explaining their offer -

Please note that you have 2 options as follows:

1. If your flight was for the period of May through to October 2009, then you will either receive a voucher for another flight which will be arranged after 12th of December 2009. Alternatively, you may elect to obtain a refund of your travel fares, however we note that the refunds will only be made after the 12th of December 2009.

2. If your flights are booked for travel from November 2009 onwards, you will not receive any refunds but will be provided with vouchers so you can re arrange your travel plans.

Most disappointing on the above, is the fact nothing will happen for another 2 months, until mid December, for who know what reason. also disappointing, is their is still absolutely no way of contacting them that is acknowledged.

I hope they finally restitute the mess they have made, and put customers right!