Click Here to consider Asian Itineraries’ 3 levels of travel packagesHaving been effected by the business failing of Perth based airline “Indojet”, I am always on the lookout for more troubles in the Airline industry. Particularly the Low Cost model. Latest company having trouble ans suspending services is Viva Macau. A much larger airline, and probably many more people involved, both in Sydney, Melbourne and several other countries? This this their most recent statement :

Viva Macau Airlines Continues to Refund All Affected Passengers

March 30, 2010

Viva Macau Airlines would like to thank all passengers affected by the recent flight cancellations for their patience and tolerance. We have activated our refund procedure to efficiently handle all refund requests: a total of 1,642 refund requests were processed yesterday in our office to the customer’s satisfaction in accordance with our Conditions of Carriage.

Customers always come first at Viva Macau Airlines, and we will continue to do our best to help all passengers with refunds in accordance with our Conditions of Carriage, including those holding Viva Macau Airlines tickets not yet affected by the cancellations. We are now working to reinstate operations in the fastest possible timeframe.

Viva Macau Airlines has set up a special hotline at 853-28718880 or 853-28718883 for enquiries. Procedures for refunds registrations include the following:

• Come to Viva Macau Airlines office (12/F., AIA Tower, No 251A-301 Avenida Comercial de Macau, Macau), Office Hours: 9am-6pm, Mon-Fri
• Email to refund@flyvivamacau.com , provide name, reservation number and detail contact
• Call Viva Macau Airlines overseas office hotline:
  Macau：853-28718880 or 853-28718883
  Australia：1300 363 044
  Vietnam：+84 42260 6688
  Indonesia：+62213926932 / 62212300892
  Japan :81(0)3 54303418

Viva Macau Airlines is continuing to communicate actively with all parties concerned. We are seeking to minimise the inconvenience caused to our passengers, as always we are keen to continue our mission to “Bring the world to Macau”.